As a Project Manager, you will be responsible for driving the successful delivery of services engagements through management of all aspects of the customer’s experience. In this role, you will work consultatively with active customers to set expectations, plan, communicate, guide the customer through the change management process, and negotiate project scope, timeline, and budget.
Responsibilities:
● Manage and tailor communications across internal and customer teams, preparing status reports, conducting meetings, and addressing inquiries to keep stakeholders informed and engaged.
● Prioritize time management and urgency, balancing project timelines, resource accountability, scope, and budget.
● Oversee project scope, manage customer expectations, and address scope creep directly with customers.
● Assess project health, identify risks, and implement risk management strategies to ensure successful project delivery.
● Ensure project records reflect customer goals, timelines, scope, risks, and progress.
Requirements
●2+ years of project management experience in customer-facing, project management roles within fast-paced, high-tech companies; SaaS and SI experience preferred.
● Experience in manufacturing operations, large OEMs, or STEM roles related to supply chain, ops management, engineering, or fabrication is a plus.
● Experience working with and communicating with manufacturing firms, along with lean six sigma or process improvement experience, is a plus.
● Familiarity with ERP systems and/or software integrations is a plus.
● Highly organized with the ability to manage project timelines, scope, and budgets while thinking creatively.
● Strong communicator and listener, able to clearly explain concepts, status, and plans to both internal teams and clients, and adapt based on the audience.
● Ability to build professional, collaborative relationships with both colleagues and executive-level customers to drive project success.
● Effective time management skills, balancing daily activities with long-term initiatives.
● Quick to learn new products, industries, and adapt to changing processes and tools.
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