Job Description

Job Description and Duties

The Office Technician (OT) works under the supervision of the Staff Service Manager I (SSMI). This position supports the Emergency Medical Service Authority's (EMSA) mission and strategic plan by learning and performing difficult administrative tasks, evaluating situations accurately and taking effective action, making clear and comprehensive reports, and keeping difficult records. The incumbent meets and deals tactfully with the public and colleagues. The incumbent acts as program support for the Training and Workforce Unit employees and staff. Limited telework opportunities available.

Special Requirements if selected for appointment:

• Background Check and/or Fingerprinting Clearance

Please let us know how you heard about our position by taking this brief survey:

You will find additional information about the job in the .

Working Conditions

Telework Information

This position may be eligible for telework. The amount of telework permitted is at the discretion of the Department and is subject to change, consistent with EMSA’s Telework Program. All employees who telework are required to be California residents in accordance with Government Code 14200. Candidates who reside outside of the state of California may be interviewed; however, the selected candidate must have a primary residency in the state of California prior to appointment (and continue to maintain California residency) as a condition of employment. Failure to meet this requirement may result in the job offer being rescinded.

Travel may be required for this position. Reimbursement for travel takes into consideration an employee’s designated headquarters, as reflected in the duty statement, and is subject to regulations and bargaining unit contract provisions. All commute expenses to the designated headquarters office will be the responsibility of the selected candidate.

The headquarters office location for this position is identified in the attached duty statement.

Special Requirements

For experience/education to qualify during the application screening process, and to ensure that minimum qualifications can be determined, applicants should include all employment history on the Employment Application (STD 678) and/or Resume, including detailed job descriptions,  hours worked per week , and start/end dates (MM/DD/YYYY) .  Application packages without this information will experience delayed processing times and your eligibility for this position may be impacted.

A completed State application (STD. 678) and any other relevant documents (e.g. unofficial transcript, copy of degree, resume, etc.) should be submitted electronically via your CalCareers Account. Please reference  Job Control # (496092)  and indicate the basis of your eligibility in the Examination(s) or Job Title(s) section. SROA and surplus candidates should submit a copy of their letter with their application. Please remove any confidential information (i.e. social security number, date of birth) from your documents prior to submission.

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareers Account at Submitting an electronic application through your CalCareers account is strongly recommended since electronic applications will be received/processed faster than other methods of filing. Please submit only one application.

If you are unable to submit your application electronically through your CalCareers account, please email  apply@cdph.ca.gov  for assistance and a CDPH Human Resources Division staff member will contact you to assist with the online application process or,  a hard copy application package may be submitted through an alternative method as explained in the How to Apply section below. When submitting your application in hard copy, a completed copy of the Application Package listing must be included.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Demonstrated Ability to:

• Communicate effectively in-writing and in-person

• Provide courteous customer service over the telephone, via email, and in-person

• Utilize SharePoint or other cloud-based services in daily work

• Utilize Excel, Adobe, and Microsoft Access

Desired Characteristics:

• Ability to work independently and in a team environment

• Work cooperatively and tactfully with staff and management

• Excellent organizational skills

• Detail oriented

• Proficient in spelling, grammar, and proofreading.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Statement of Qualifications (SOQ) Instructions

The SOQ should be no more than one page and single-spaced.

PLEASE ANSWER THE FOLLOWING QUESTIONS IN NUMBERED ORDER:

1. Please describe your experience providing customer service via telephone and/or email.

2. Describe your experience processing check, credit card, and money order payments.

3. Describe your experience utilizing a cloud-based environment, such as SharePoint or OneDrive, for data entry and record-keeping tasks.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -

  Please see Statement of Qualifications instructions below at end of posting .  Any applications received that  do not provide a written response to the SOQ will not be scored/reviewe d .

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