Job Description

We are a fast-growing, upscale medical aesthetics practice recognized for offering advanced aesthetic treatments in a luxurious, patient-focused setting. Our skilled team of providers specializes in injectables, laser therapies, skincare, wellness, regenerative medicine, and hormone replacement. We're seeking a dynamic, experienced Practice Manager to oversee daily operations and help uphold our commitment to exceptional care.

PRACTICE MANAGER

Roles & Responsibilities

Operations Management

• Oversee daily operations to ensure a smooth, efficient, and professional environment.
• Develop and implement SOPs for front desk, patient intake, and treatment protocols.
• Maintain compliance with state and federal regulations, including HIPAA and OSHA.
• Manage inventory of medical and retail supplies; monitor reorders and minimize waste.
• Develop and manage budgets to ensure financial health of the practice while maximizing resources in all areas of the business.

Team Leadership & HR

• Hire, train, and supervise front desk staff, aestheticians, nurses, and other team members.
• Conduct regular performance reviews, coaching, and disciplinary action when needed.
• Create staff schedules to optimize coverage and ensure productivity during peak hours.
• Foster a team-oriented, patient-first culture with a focus on excellence and aesthetics.

Client Experience & Retention

• Ensure every patient has an exceptional experience from check-in to post-treatment follow-up.
• Handle escalated patient concerns with professionalism and resolve conflicts promptly.
• Implement patient retention strategies such as loyalty programs and membership models.
• Review client feedback and make improvements to enhance satisfaction.

Marketing & Sales Support

• Collaborate with marketing to execute promotions, events, email campaigns, and social media content.
• Plan and execute patient events and manage ROI.
• Monitor sales performance and work with the team to hit monthly revenue goals.
• Maintain awareness of industry trends and competitor activity to keep services relevant.
• Support cross-selling and up-selling initiatives with training and team goal alignment.

Financial Management

• Monitor daily revenue, monthly reports, and financial KPIs (e.g., conversion rates, rebooking rates, etc).
• Assist with budgeting, forecasting, and cost control.
• Work with finance/accounting to reconcile billing, deposits, and payroll.
• Optimize profitability through efficient use of resources and strategic pricing input.

Technology & EMR Oversight

• Manage the use of EMR systems (PatientNow Preferred).
• Ensure accurate documentation, scheduling, and billing through digital systems.
• Manage CRM system as applicable.
• Troubleshoot software issues and coordinate with IT when necessary.

Education & Experience

• 3 years' experience in a similar role minimum
• Strong Marketing acumen / experience (required)
• EMR experience (preferred)
• Bachelor's degree in a health-related field preferred.

Key Skills and Competencies

• Excellent interpersonal skills & communication
• Strong analytical and problem-solving skills
• Works independently with minimal supervision
• Excellent Customer service attitude
• Organization and Time Management
• Marketing acumen
• Leadership
• Integrity and professionalism
• Email, excel, and office computer proficiency required
• Ability to multitask in a fast-paced, high-volume environment.
• Proven leadership skills with a results-driven mindset.

Job Type: Full-time

Benefits:

• Competitive salary + performance-based bonuses*
• Health Insurance
• Employee discounts on products and services
• Ongoing professional development
• Supportive, modern, and aesthetically driven work environment

Schedule:

• 8 - 10 hour hour shifts / 4-5 days per week

Supplemental pay types:

• Bonus pay

Experience:

• Management: 2 years (Required)

Work Location:

• One location

Job Type: Full-time

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift

Work Location: In person

If you are passionate about enhancing healthcare delivery through effective practice management and have the skills necessary to lead our team, we encourage you to apply for this exciting opportunity with a phenomenal team.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Do you have at least 2 years of experience managing a medical aesthetics, plastic surgery, dental, dermatology, or similar healthcare practice?
• Have you directly supervised a team that includes medical or aesthetic staff (e.g., nurses, aestheticians, front desk) in a high-volume, patient-focused environment?
• Do you have hands-on experience using EMR software for scheduling, documentation and pulling reports?
• Do you any experience with Quickbooks?

Education:

• Associate (Preferred)

Experience:

• Medical Management: 3 years (Required)

Work Location: In person

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