Job Description

Job Description

We are seeking 2 dedicated professional individuals with exceptional customer service skills to join our Medical Call Center team. These part-time positions combine two vital roles:

• Inbound Medical Call Center Support
• Ambulance Pre-Billing

If you are passionate about helping people, quick to learn, skilled at multitasking and enjoy working independently within a small team environment, we encourage you to apply.

Location

This is a remote position, but candidates must live within a reasonable driving distance of our Weymouth, Massachusetts office, as occasional in-office attendance may be required.

Availability/Hours

2 Part-Time Positions Available - $21.00 an Hour

Position 1

Saturday, Monday and Tuesday: 3PM to 7PM (12 Hours)

Position 2

Wednesday, Thursday and Friday 3PM to 7PM (12 Hours)

Experience/Skills:

• Must excel in all aspects of customer service and have the ability to deal with sensitive issues in a calm, professional manner.
• Strong written and verbal communication skills.
• A self-starter, with the ability to work independently, make sound decisions, and follow up appropriately.
• Comfortable interacting with individuals at all levels of the organization while maintaining a professional demeanor with patients, caregivers, and healthcare partners.
• Healthcare background (EMT, CNA, medical assistant, ETC.) strongly preferred.
• Medical billing experience a plus.

Responsibilities

  Inbound Medical Call Center

• Answer incoming calls from patients, caregivers, and healthcare partners.
• Access patient medical records to provide information such as medication verification, care instructions, and appointment confirmations.
• Take and document detailed messages for on-call nursing staff, asking appropriate questions to gather critical patient information (signs, symptoms, etc.).
• Refer urgent concerns to the appropriate on-call clinician and relay details via text message.
• Follow up with on-call staff to ensure timely patient care.
• Accurately document all calls and actions in the Message Center and the patient’s EMR system.
• Record non-urgent matters for follow-up during normal business hours.

Ambulance Pre-Billing

• Review ambulance transport documentation and verify billing information prior to claim submission.
• Ensure accuracy of patient demographics, insurance coverage, and medical coding to reduce claim denials and speed reimbursement.
• Communicate with customers in a professional manner.
• Interact with payers to secure timely payment.
• Verify payer coverage through resources available.
• Maintain knowledge of payer regulations, timely filing deadlines, payment and appeals policies and procedures.
• Represent the organization professionally and appropriately.
• Answer inbound calls daily from customers, vendors, as well as other calls.
• Communicate with all facilities, Brewster employees and vendors in a professional manner.
• Ability to work in and participate in a team environment while performing at the highest standards independently.

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