Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does an Outstanding Senior Collector do at Fiserv?

As a Senior Collector, you will be responsible for recovering early- stage high-balance merchant accounts receivables on behalf of top financial institutions. This role involves managing a dedicated queue of 100-200 accounts, typically with balances ranging from $10,000 to $500,000, 30 days in delinquency.

What you will do:

• First-Party Collections.
• Conduct manual skip tracing to locate customers and gather necessary information for follow-up.
• Maintain accurate documentation and organization of account activities.
• Provide excellent customer service while effectively addressing client inquiries and concerns.
• Establish rapport with merchants to overcome objections and secure payment of the debt.
• Document all discussions and actions in a tracking system or database.

What You Will Need to Have:

• High School Diploma or equivalent.
• Minimum three years’ experience in a collection environment.
• Experience in collecting high balance accounts.
• Knowledge of applicable laws related to the debt collection industry.
• Experience with computer systems and database management.
• Strong work history with a proven record of job stability.

What Would Be Great to Have:

• Previous experience in bank collections, credit card collections, mortgage collections, medical collections, or commercial collections.
• Ability to negotiate repayment plans effectively.
• Strong problem-solving skills to resolve billing issues.
• Proficiency in MS Office.
• Previous experience in B2B Collections.
• Prior experience managing relationships with ISO, third party vendors, agents, sales reps etc.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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