Job Description

This is where  your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

Your Role at Baxter:

Baxter is growing! We are looking for an Inventory Specialist to join our Customer Experience Team in Houston, Texas, who is passionate about customer experience, digital health, and helping cardiac patients through our innovative remote patient monitoring body sensor technologies. Inventory Specialists are responsible for the pickup, documentation, storage, deposit, refurbishment, and general management of all heart monitor hardware that passes through the Houston office. In addition to these inventory-related responsibilities, Inventory Specialists are also expected to perform other tasks that assist the Customer Experience team within the organization, including but not limited to addressing inbound customer inquiries to Bardy Diagnostics and BDx Solutions with the intent of prioritizing, resolving, or redirecting the call to ensure the satisfaction of Bardy Diagnostics’ customers (patients, physicians, and their staff). This is where our work matters!

Work Shift: 8:00am-4:30pm Monday to Friday, some holidays

What You'll Do:

• Daily rotation of heart monitor devices that the Upload Team has fully processed.
• Manage device storage, functions include inventory check-ins, storage room audits, and reports.
• Device refurbishment (the breakdown, separation, and organization of heart monitor elements), including repackaging elements for refurbishment and destroying PHI (Patient Health Information) via secure (HIPAA-compliant) processes.
• Production of On-Demand inventory reports at the request of Inventory and/or CX leadership; reports may include insight into Houston, Sales Rep (Trunk Stock), or On-site Customer inventories.
• Distribution of Mail-to-Patient products as needed.
• When required, receive and answer incoming Customer Experience Team calls promptly and manage them effectively and efficiently, with the overall goal of creating excellent customer experience and industry-leading customer service.
• Address questions and educate customers, sales staff, and patients.
• Redirect calls to subject matter experts as defined in protocols.
• Document all calls or correspondences.
• When required, assist in processing completed monitor studies and facilitate the upload and data entry of devices returned by patients.
• Demonstrate kindness and decrease customer tension.
• Promote the value of Bardy Diagnostics cardiac monitoring.
• Exhibit a high sense of urgency.
• Identify, document, and raise potential patient or customer complaints.
  

What You'll Bring

• High School diploma or equivalent
• (1-2) years of experience in a Customer Service or inventory control position preferred
• Knowledge of medical terminology preferred
• Data Entry
• Customer Service
• Entry Level
• Excellent multitasking and organizational skills
• Excellent verbal and written communication skills
• Computer skills, including proficiency in MS Office
• Knowledge of multi-line telephone system
• Excellent customer service skills when interacting with all internal and external clients
• Bilingual is a plus
• Persistence, professionalism, excellent phone etiquette
  

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base hourly rate of $16.00. The above rate represents the expected hourly range for this position. The actual hourly rate may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice .

Job Tags

Hourly pay, Temporary work, Remote work, Monday to Friday, Flexible hours, Shift work,

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