Job Description

Position: Director of Multifamily Property Management

Purpose: Responsible for leading the Residential Property Management department

Reports to: Chief Operating Officer

Works alongside: Corporate Leadership Team, Property Managers, Accounting, Maintenance

Characteristics: High Energy, Proven Leadership Skills, Superb Customer Service, Financial Acumen Systems Driven

Key Responsibilities

Leadership & Team Management

• Model and uphold the company’s mission and core values

• Lead, mentor, and manage a team of Property Managers, Leasing Agents, and Maintenance Techs

• Assisting hiring and onboarding processes, with the ability to train new team members; develop training materials as the department evolves

• Promote a culture of collaboration, accountability, and customer satisfaction department wide

Property Operations & Oversight

• Oversee day-to-day operations and performance across a multifamily management portfolio

• Conduct routine property walks to assess physical condition, curb appeal, and compliance with company standards, and hold designated Property Managers accountable to property conditions

• Ensure Property Managers deploy proactive maintenance and take ownership of property conditions

• Train department on cross-team collaboration (Leasing, Maintenance, Accounting) to ensure a smooth unit-turn, move in and move out process

• Provide support to Property Managers regarding client and tenant communication and manage escalations

Financial & Performance Management

• Monitor department wide financial performance through high-level reporting and data analysis

• Oversee annual budget creation/approval process and provide support to Property Managers

• Understand and interpret cash flow statements, occupancy trends, and property budgets

• Forecast operating expenses, occupancy, and vacancy based on market trends and property performance

• Provide support to the Accounting Manager regarding processes related to property payables, receivables, maintenance labor and commission reports

• Drive department to low delinquency rates portfolio wide through training with Property Managers

Leasing & Marketing Strategy

• Partner with Leasing and Property Managers to establish and execute property leasing strategies

• Review market pricing regularly and recommend adjustments to optimize revenue.

• Oversee leasing metrics and work with Property Managers to drive aggressive lead conversion, renewals rates, and customer satisfaction.

• Monitor proactive renewal strategies focused on resident retention and revenue growth.

• Support marketing efforts as needed to ensure brand alignment and leasing success.

Client Relations & Strategic Planning

• Serve as the primary liaison with property owners, establishing clear objectives, goals, and performance expectations

• Partner with Implementation Specialist to lead the onboarding process for new multifamily clients, ensuring smooth transitions and alignment with company standards

• Set and manage quarterly, annual, and long-term goals for occupancy and financial performance

• Develop and implement standardized procedures to measure and improve operational performance across the portfolio

Qualifications:

• Required: Leadership Experience in multifamily property management (5 years minimum)

• Excellent organizational, verbal and written communication skills

• Leadership skills with the ability to develop and manage a team

• Ability to problem solve and have difficult conversations

• Attention to detail and ability to manage multiple projects

• Competency in Microsoft and Google platforms

• AppFolio Property Manager software experience a plus

• Physical requirements: must be able to report in person to office and walk properties, lift 30 lbs and climb stairs

Compensation Details:

• Salary position, competitive pay

• Full Health Benefits including health, dental, vision and HSA plan

• Company paid life insurance policy

• Eligible for 401k benefits upon 1-year work anniversary

• 15 days Paid Time Off (PTO)

• 11 Paid Holidays

• Company provided downtown parking

Company Overview

SVN | Second Story’s Property Management team works to make sure our city is thriving and our clients are satisfied. Our team comprises departments including business development, property management, leasing management, maintenance, accounting and marketing. While protecting our client's investments, we work to not only keep properties in immaculate shape but also provide the customer service needed to build relationships and enhance tenant's on-site experience. Our management portfolio includes multi-family communities as well as mixed-use developments and commercial properties.

Focused on residential and commercial property management and real estate brokerage, SVN | Second Story has a culture that provides a fun and quality work environment, room for growth and autonomy. Because we’re a young, fast growing company, we believe in effective communication, utilizing technology as much as possible for processes and operations, and thriving in a competitive environment.

The SVN® organization is a globally recognized commercial real estate entity united by a shared vision of creating value with clients, colleagues, and our communities. Our brand pillars represent the transparency, innovation, and inclusivity that enables all our offices to collaborate with the entire real estate industry on behalf of our clients. SVN’s unique Shared Value Network® is just one of the many ways that SVN offices create amazing value with our clients, colleagues, and communities.

SVN | Second Story Vision and Mission

Vision: To make a positive impact on generations to come through partnership with our clients and care of their real estate assets on a national level. Our work leaves a lasting imprint on the communities in which we live and work.

Mission: Wake up every day ready to deliver unparalleled professional commercial real estate expertise, dedicated care, and operational excellence.

Core Values

• Fun. We strive to find joy in what we do.

• Bold. We show grit and rise to the challenge.

• Integrity. Our word matters.

• Ownership. We take responsibility for every area of our lives.

• Onward & Upward. We strive for continuous progress & improvement.

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