Job Description

Job Description and Duties

This position supports the California Department of Public Health’s (CDPH) mission and strategic plan by creating customer focused solutions that are responsive and agile; supporting modern infrastructure, tools, architecture, and standards; to effectively provide efficient services following service level agreements. The Information Technology Services Division (ITSD) leverages data and technology to create sustainability across CDPH by creating efficient solutions that meet customer expectations and reduce waste. As well as creating innovative solutions, strengthening partnerships and collaborations, and embracing technology.

The incumbent works under the general direction of the Information Technology Manager I, Chief, Customer Service Section (CSS). The Information Technology Supervisor II (IT Sup II) plans, organizes, and directs the activities of the subordinate staff in their unit. The IT Sup II is responsible for overseeing the maintenance, operation, implementation and customer service support of IT-related products and services at CDPH. CSS is the single point of contact for IT support services. The IT Sup II provides an interface for services bridging program and IT needs; manages enterprise workstations, manages the help desk call queue, works with virtual desktop and images; and supports asset management functions.

The IT Sup II performs duties in the Client Services and Business Technology Management domains.

In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This program temporarily reduces employees’ monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction.

Please let us know how you heard about our position by taking this brief survey:

You will find additional information about the job in the .

Working Conditions

Telework Information:

This position may be eligible for telework. The amount of telework permitted is at the discretion of the Department and is subject to change, consistent with CDPH’s Telework Program. All employees who telework are required to be California residents in accordance with Government Code 14200. Candidates who reside outside of the state of California may be interviewed; however, the selected candidate must have a primary residency in the state of California prior to appointment (and continue to maintain California residency) as a condition of employment. Failure to meet this requirement may result in the job offer being rescinded.

Travel may be required for this position. Reimbursement for travel takes into consideration an employee’s designated headquarters, as reflected in the duty statement, and is subject to regulations and bargaining unit contract provisions. All commute expenses to the designated headquarters office will be the responsibility of the selected candidate.

The headquarters office location for this position is identified in the attached duty statement.

Special Requirements

For experience/education to qualify during the application screening process, and to ensure that minimum qualifications can be determined, applicants should include all employment history on the Employment Application (STD 678) and/or Resume, including detailed job descriptions,  hours worked per week , and  start/end dates (MM/DD/YYYY) . Application packages without this information will experience delayed processing times and your eligibility for this position may be impacted.

A completed State application (STD. 678) and any other relevant documents (e.g. unofficial transcript, copy of degree, resume, etc.) should be submitted electronically via your CalCareers Account. Please reference Job Control #(496835)  and indicate the basis of your eligibility in the Examination(s) or Job Title(s) section. SROA and surplus candidates should submit a copy of their letter with their application . Please remove any confidential information (i.e. social security number, date of birth) from your documents prior to submission.

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareers Account at Submitting an electronic application through your CalCareers account is strongly recommended since electronic applications will be received/processed faster than other methods of filing. Please submit only one application.

If you are unable to submit your application electronically through your CalCareers account, please email  apply@cdph.ca.gov  for assistance and a CDPH Human Resources Division staff member will contact you to assist with the online application process or,  a hard copy application package may be submitted through an alternative method as explained in the How to Apply section below. When submitting your application in hard copy, a completed copy of the Application Package listing must be included.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience in planning, organizing, and directing unit operations.
• Experience in supervising IT support staff directly or indirectly.
• Experience with the ability to direct and monitor desktop support projects and high-priority issues.
• Experience in recruiting, interviewing, and selection of staff.
• Ability to ensure staff complete mandatory training.
• Ability to manage timesheet and absence request.
• Oversee and experience with implementation and incident management for desktop/mobile support.
• Experience using ticketing systems to generate workload and status reports.
• Experience and familiarity with IT Service Management (ITSM) and IT Asset Management (ITAM) tools
• Experience with maintaining compliance with IT hardware/software standards.

• Ability to collaborate with customers and staff to prioritize and allocate resources.
• Experience working with program managers to resolve resource gaps or reprioritize workloads.
• Experience in establishing and maintaining procedures, policies, operations, and reference materials for desktop support services.
• Experience in ensuring that organizational policies are developed, communicated, and followed.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Supplemental Questionnaire (SQ) Instructions:

1. What processes in Information Technology could be improved to better support staff development, performance evaluation, and resource allocation? Please describe a time when you suggested improvements to a specific workflow to enhance efficiency.
2. Discuss one of the most challenging encounters you’ve had with a peer and how you handled the situation detailing the issue along with how it was resolved.
3. Please explain your experience in supporting, tracking, and managing Information Technology assets for a large organization. What are some of the pain points you’ve encountered and what processes or steps did you implement to resolve the issue.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other - Please see Supplemental Questionnaire instructions below at end of posting .  Any applications received that  do not provide a written response to the SQ may be rejected .

Job Tags

Permanent employment, Full time, Contract work, Work at office, Remote work,

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