Job Description
Industry Group: Comm, Media, & Technology.
Job Title : Cloud Infrastructure Support Engineer - R1012515
Location : Dallas, TX (must be local to Dallas - onsite 5 days a week)
Duration : 12+ Months Contract (Potential for extension)
Pay Rate : $55
Custom Skill Requirements:
- Cloud Infrastructure Support Engineer.
- 3 6 years of experience in cloud operations, CDN support, or network infrastructure monitoring.
- Cloudflare CDN, WAF, DNS, and Workers.
- Terraform (Cloudflare provider) for IaC automation.
- CI/CD systems (Azure DevOps, GitHub Actions, Jenkins).
- Monitoring tools (Cloudflare Analytics, Datadog, Grafana, Prometheus, or Azure Monitor).
- Knowledge of DNS configuration and propagation, caching, and SSL/TLS certificate management.
- Familiarity with incident management frameworks (ITIL, SRE practices, or runbook automation).
Job Description:
- We are seeking a Cloud Infrastructure Support Engineer to provide operational, monitoring, and automation support for the ongoing migration of CDN, WAF, and Edge workloads from AWS to Cloudflare.
- You will support the CDN & Edge Infrastructure Engineering team by managing Cloudflare DNS hosted zones, ensuring service reliability, performing IaC-based deployments, and implementing proactive observability.
- This role is critical to maintaining 99.95%+ uptime, low-latency performance, and secure delivery for Smart TV and mobile cloud services during and after migration.
Key Responsibilities:
Operational Support & Maintenance:
- Support the deployment, validation, and maintenance of Cloudflare CDN, WAF, and Edge Function configurations.
- Manage DNS hosted zones, records, and CNAME/ALIAS mappings in Cloudflare DNS.
- Execute infrastructure updates via Terraform-based IAC pipelines (Cloudflare and Azure providers).
- Validate deployment outcomes, monitor configuration drift, and apply rollbacks if necessary.
- Maintain configuration parity between AWS and Cloudflare environments during transition.
Monitoring & Observability:
- Build and maintain monitoring dashboards for CDN latency, DNS response time, and WAF rule performance using Cloudflare Analytics, Azure Monitor, or Datadog.
- Set up alerts and anomaly detection for edge performance, request volume, and cache hit ratio deviations.
- Correlate edge events, WAF logs, and API gateway metrics for root cause analysis during incidents.
- Integrate monitoring data into Grafana or Power BI for executive-level visibility.
Incident Response & Reliability:
- Respond to incidents impacting content delivery, DNS resolution, or API availability.
- Work with Cloudflare and Azure support teams to triage and resolve connectivity or caching issues.
- Perform post-incident analysis (PIR) and contribute to runbooks and playbooks for future prevention.
- Validate DR failover behavior during Cloudflare or regional outages through scheduled drills.
Automation & Continuous Improvement:
- Enhance Terraform modules for automated Cloudflare resource provisioning.
- Integrate IAC pipelines into CI/CD tools (GitHub Actions, Azure DevOps).
- Develop scripts for log aggregation, DNS validation, and performance benchmarks.
- Suggest optimizations in caching, TTLs, and WAF rule tuning based on analytics trends.
Documentation & Knowledge Sharing:
- Maintain detailed documentation of DNS records, CDN configurations, IaC workflows, and monitoring dashboards.
- Collaborate with engineering and DevOps teams for continuous process improvement.
- Conduct internal training sessions on Cloudflare console usage, IaC deployments, and monitoring tools.
Preferred Skills:
- Experience with multi-CDN management (Cloudflare, Akamai, CloudFront).
- Familiarity with Zero Trust Access, Cloudflare Gateway, or Magic Transit.
- Exposure to Smart TV, OTT, or IoT content delivery networks.
- Basic scripting skills (Python, Bash, or PowerShell) for automation.
- Certification in Terraform Associate, Azure Administrator, or Cloudflare Specialist.
Job Tags
Full time, Contract work, Part time, Seasonal work, Local area,