Utilities Billing Specialist
Bellevue, FL
Pay rate: $18.24/hr
30-60 day temporary assignment, maybe longer
ESSENTIAL JOB FUNCTIONS
• Works efficiently and tactfully in a demanding, high-stress environment as the primary contact for customers to answer, research, inform, advise, process, and follow-up all customer requests efficiently and expeditiously as received by phone, mail, internet, or in person.
• Answers phones and responds to inquiries for new service, discontinuance of service, billing, and leaks, etc.
• Receives and processes applications for service, reviews for appropriate documentation, confirms ownership and/or valid lease requirements, and makes deposit determination and connection fees.
• Accurately processes utility payments, deposits, collection payments. Reconciles daily receipts and cash drawer.
• Processes fees and payments for non-payment disconnections and reconnections.
• Generates and issues work orders related to service connections, disconnections, customer inquiries, line locates, and meter readings.
• Maintains customer accounts records and files on a daily basis.
• Invoices and collects new construction capacity charges and related fees.
• Sets up parcels and customer accounts in customer information system, completes right-of- way use permit applications, and generate work orders for fieldwork, including meter installation, service taps, locates, etc.
• Accurately interprets utility maps to determine service availability and/or connection distance requirements.
• Provides accurate information associated with utility service availability and/or connection distance information to the public.
• Performs duties related to the collection and review of monthly meter reading for account billing.
• Reviews overdue accounts and prepares correspondence related to collections.
• Reviews overdue accounts and prepares for submittal to collection agency. Communicates with collection agency updates of adjustments, payments, etc.
• Commits to provide respectable and efficient customer service to our citizens with integrity and accountability on a daily basis.
• May review all utility-related building permits for new construction, renovations, and electric reconnects to determine if within MCU service area, communicate connection fees, and/or determine whether additional capacity charges are required.
• Review utility maps for service availability and line extension agreements; develop share costs for invoicing of capacity charges and other related fees.
• Provides excellent customer service to members of the general public and other County employees. Personal contact occurs with other employees of the unit, employees of other departments in the County, citizens, and customers of the department. Service is provided in person or by phone contact.
• Implements the organization’s guiding principles and core values.
• Performs other related job duties as assigned.
MINIMUM REQUIREMENTS:
IND3
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