Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Sr. Business Operations Analyst do?

As a Sr. Business Operations Analyst at Fiserv, you will lead complex operational analysis projects and execute tactical plans to resolve challenging operational issues. You'll collaborate with cross-functional teams to identify and analyze complex problems, develop strategic solutions, and resolutions to ensure minimal disruption to business activities. Your work will drive enhanced business performance, leveraging advanced analytical tools and techniques to provide actionable insights.

What you will do:

• Identify and analyze complex operational problems, developing strategic solutions to resolve them.
• Execute tactical plans to address and mitigate operational issues, ensuring minimal disruption to business activities.
• Collaborate with stakeholders to understand the root causes of operational challenges and develop effective resolutions.
• Manage and lead problem resolution projects, ensuring timely and effective implementation of solutions.
• Utilize advanced analytical tools and techniques to interpret data and provide actionable insights, presenting findings and recommendations to senior management and other key stakeholders.
• Stay updated on industry trends and best practices to continuously improve problem-solving approaches.

What you will need to have:

• Bachelor's degree in Business Administration, Finance, Operations Management, or a related field.
• 5+ years of experience in business operations analysis or a similar role.

What would be great to have:

• Experience using data analysis tools such as Excel and BI software.
• Experience in effective communication and presentation to senior management.
• Ability to work collaboratively in a team environment and build strong relationships with stakeholders.
• Experience in client service, operations, and/or fintech.
• Knowledge of Fiserv systems and tools or related Fiserv experience.

Perks at Work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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